Customer Service Is Not Dead
Since many of you are still shopping, and we all prefer to spend our dollars at businesses that listen to our needs, I have to take this opportunity to rave about WaterField Designs. And, no, I’m not getting paid for this.
I ordered a laptop sleeve from WaterField on a Saturday. What seemed like five minutes after my order had been placed, I received an email from Gary, the company’s founder, with my order tracking information in it, letting me know that the sleeve would ship that night. My order arrived that Monday morning (I did not pay for express delivery service).
This week, almost a month after I placed my order, I emailed WaterField because the sleeve I ordered was a very tight fit for my computer. I thought it might loosen up with some use, but no luck. A WaterField employee responded to my email, asking an additional question about my computer to help her select a better-fitting sleeve for me, within ten minutes. They mailed me a larger size sleeve that day, before I shipped the one I had back to them. It has already gotten to me and is the exact size I needed.
I’m not the only one who’s more than satisfied with the service I received. So, while you’re spending, stop by WaterField and take a look around!
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Thanks for the heads up on this – I love customer service stories like that, especially during the holidays.
Will definitely have a look at their stuff. Nothing beats quality customer service… and 2006 has certainly be the year of GARBAGE c.s. experiences on my end. Geez.